Princeville Credit Advocates Privacy Policy
PO Box 367, Terrigal, NSW, 2260 | Ph. 1300 93 63 63 | Fax. 02 8208 9860 | Email: info@princeville.com.au
Princeville Credit Advocates (PCA) complies with the he Australian Privacy Principles (APPs) which can be viewed on the Office of the Australian Information Commissioners website.
Collection of Information
PCA only collects personal information necessary to carry out the primary function of credit file assessment, investigation and repair and debt negotiation. This may include providing information to third parties such as finance, telecommunication, utility, credit or debt collection organisations, the ombudsman, the Australian Information Commissioner, and credit reporting agencies. It may also mean retrieving information from any of the third-party organisations listed above in line with our primary function.
PCA intends to collect personal information by lawful and fair means and with permission of the information holder. We will at no time attempt to retrieve personal information without permission or prior authority being granted.
Should you refuse to provide any of the information that we request in our application form, it may hinder or slow down our credit file assessment, investigation and repair or debt negotiation processes.
Openness
PCA holds the following information about you:
1. Any information you have disclosed to us in the original application form you provided us with. Including:
a) Your name and address and any other contact or identification details and/or documents that you provide us with.
b) Your credit files and the information and details contained therein.
c) Your authority for us to act on your behalf with third parties.
2. Any information that a third party has disclosed to us regarding an account that you hold/held with them and have asked us to investigate for you.
Use and disclosure of personal information
PCA will not use or disclose personal information about you except for the primary purpose of credit file assessment, investigation and repair and debt negotiation and any secondary purposes that relate to this primary purpose. If PCA intends to use or disclose your information for any other means we will first ask for your consent to the use or disclosure.
PCA will not disclose any client details or information provided by you or your finance broker to any other finance broker or finance organisations. PCA does not support the practise of recommending a client (whose details have been provided by an original referring broker) to other finance brokers or finance organisations.
Your personal information may be used by PCA in direct marketing campaigns relating to new services or feedback requests. At any time you may express a wish not to receive information relating to direct marketing.
Data quality
PCA takes reasonable steps to collect, use and disclose personal information that is accurate, complete and up-to-date. This function is dependent on the accuracy, completeness and up-to-date nature of the information that you supply to us. We therefore seek your co-operation in providing us with as accurate information as possible.
Data security
PCA takes reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure.
Your information is stored securely whether in an electronic or physical form. For example, only personnel requiring access to the information are allowed access. All personal, company or confidential information is stored on computers requiring logins and passwords.
The names of persons who have requested information from us or for us to undertake a service on their behalf are added to our database as clients.
Some information is kept for a number of years to comply with legal requirements. PCA takes reasonable steps to destroy or permanently de-identify personal information we no longer need for our primary and secondary business purposes.
Access and correction
You can request access at any time to personal information that we hold except to the extent that providing the information would have an unreasonable impact on the privacy of others, the request is frivolous or vexation, it would reveal the intentions of PCA that would prejudice any negotiations, or it is commercially sensitive. We will process your request within a reasonable time. There is no fee for requesting access to your information, however we may charge you the reasonable cost of processing your request. You may ask us at any time to correct personal information held by us about you which you believe is incorrect or out of date.
Information requests should be addressed to the Princeville Credit Advocates Privacy Officer:
Dr Merrilyn Mansfield
Address: PO Box 367, Terrigal, NSW, 2260
Email: merri.m@princeville.com.au
We aim to ensure that all information we hold, which we collect, use or disclose is accurate, complete and up to date. You must promptly notify us if there are any changes to your personal information.
